Claude only prefills the input; the shopper sends it (auto-submit stopped in October 2025). ChatGPT, Perplexity, and Google AI Mode send the question as soon as they open (the only exception: when the ChatGPT mobile app opens the link, it stops at the prefilled input).
Claude shows this for any prompt passed via URL; the app cannot remove it. The default prompts contain no instructions that steer the answer, so the content itself is safe.
Gemini does not accept prompts via URL (as of September 2026), so we offer Google’s AI Mode instead. We will add Gemini once it supports this.
Claude requires sign-in. ChatGPT, Perplexity, and Google AI Mode work without signing in (verified September 2026).
If the vendor’s app is installed, the link may open in that app. On iPhone we verified (September 2026) that both the ChatGPT and Claude apps receive the prompt. Rarely, a first-launch dialog in the app can swallow it; tapping the button again fixes it. On Android, the ChatGPT, Claude, and Perplexity apps also receive the prompt. However, if the shopper is not signed in to the Perplexity app, it shows a sign-in screen and the prompt is lost; signing in to the app or opening the link in the browser avoids this. App behavior may change with vendor updates.
Long prompts are truncated to fit the 2,000-character URL limit. If the theme editor preview shows a warning, shorten the template.
Select the block in the theme editor and edit the "Consult" and "Search" templates. The defaults are deliberately generic, so add one line for your category. Examples: apparel: "sizing guidance (which size fits someone who wears a size M at Uniqlo)"; food: "allergens and storage"; cosmetics: "which skin types it suits"; electronics: "compatible models".
Nothing. Settings are stored in your theme; click events go to your own GA4 (only if gtag.js is present). After the click, each AI service’s privacy policy applies.
The event name is ai_consult_click (if GA4 enhanced measurement is on you will also see click, which is the automatic outbound-link event). Parameters: ai_service (chatgpt / claude / perplexity / google_ai_mode), page_type, product_id and shop_domain. To break down by service, register ai_service as a custom dimension under Admin > Custom definitions in GA4.
ChatGPT, Perplexity and Google AI Mode actually fetch the product URL in the prompt. While your store is password-protected (before launch) or the product is unpublished, they cannot load the page and will answer generically from the title alone. This resolves once the store and product are public.
The theme editor and preview show your store inside the Shopify admin, so clicking a button there can fail because services such as ChatGPT refuse to load inside an embedded page (ERR_BLOCKED_BY_RESPONSE). This does not happen on your live storefront in a normal browser tab. Test the buttons on the storefront product page.
Contact: contact@kuni.tech